Interface bureaucrats and the everyday remaking of climate interventions: Evidence from climate change adaptation in Zambia

When climate change policies are implemented in practice, they travel through the hands of a range of practitioners who not only mediate but also potentially transform climate interventions. This article highlights the role of a group of actors whose practices have so far received little attention in the study of climate change governance, namely the public servants who are responsible for the everyday implementation of national climate change policies and associated programmes on the ground. Situated at the frontline of the state and often engaging directly with citizens, these “interface bureaucrats” occupy a complex position in which they must balance their role as representatives of the state with the need to accommodate the pressures, interests and practical challenges associated with everyday policy implementation. In this article we examine how interface bureaucrats in Zambia seek to navigate this role as they go about implementing national climate change adaptation policies in practice, and what this means for the nature and outcome of these interventions. We identify key dilemmas of the interface bureaucrats in our study areas, namely (i) intervening with limited reach, (ii) implementing generic policies, and (iii) managing conflicting interests. We show how they address these dilemmas through highly pragmatic practices involving informal agreements with community members, discretionary adjustments of official policies, and negotiation of contested interventions. As a result, the nature and outcomes of climate change adaptation interventions end up differently from the official policies and the underlying governance interests of the central state. Our findings suggest a need for greater attention to the role of interface bureaucrats as everyday climate policy makers and point to the significance of pragmatism and compromise in the interaction between state actors and citizens in environmental interventions.