| 提高图书馆服务质量的冷思考 |
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| 引用本文： | 樊怡菁. 提高图书馆服务质量的冷思考[J]. 广东海洋大学学报, 2002, 22(5): 97-100 |
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| 作者姓名： | 樊怡菁 |
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| 作者单位： | 湛江海洋大学图书馆,广东,湛江,524088 |
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| 摘 要： | 分析了影响图书馆服务质量提高的实质性问题 ,认为图书馆的管理者忽视了“读者第一”的办馆宗旨 ,忽视读者抱怨以及忽视馆员素质的持续提高。并针对这些问题提出建议与对策
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| 关 键 词： | 图书馆 服务质量 读者 |
| 文章编号： | 1007-7995(2002)10-0097-04 |
| 修稿时间： | 2002-06-12 |
Reflections on the Improvement of Library Service Quality |
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| Fan Yijing. Reflections on the Improvement of Library Service Quality[J]. Journal of Zhanjiang Ocean University, 2002, 22(5): 97-100 |
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| Authors: | Fan Yijing |
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| Abstract: | The paper analyzes some practical questions concerning the library service quality, such as the manager's ignorance of the purposes of establishing a library for the sake of readers, ignorance of the complaint of the readers, ignorance of the improvement of the librarians' quality. The author proposes some countermeasures in accordance with the questions. |
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| Keywords: | Library Service quality Reader |
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