| 基于AHP的气象服务满意度评估方法 |
| |
| 引用本文： | 褚希,周笑天,石振彬. 基于AHP的气象服务满意度评估方法[J]. 气象科技, 2013, 41(5): 940-944 |
| |
| 作者姓名： | 褚希 周笑天 石振彬 |
| |
| 作者单位： | 山东省气象服务中心，济南 250031;山东省气象信息中心，济南 250031;山东省气象服务中心，济南 250031 |
| |
| 基金项目： | 山东省气象局气象科学技术研究项目“山东省公众气象服务满意度与效益评估技术方法研究”（2012sdqx14）资助 |
| |
| 摘 要： | 提出了一种基于AHP（层次分析）算法的气象服务满意度评估方法.该方法以AHP算法为基础,通过构建气象服务满意度测评指标体系、构建判断矩阵、矩阵一致性检验、计算层次权重等步骤,建立气象服务满意度测评模型,之后再将模型结合气象服务满意度量化公式,最终得到气象服务满意度的量化评估方法.以气象服务调查问卷实例所获得的相关数据为基础,检验证明了该评估方法具有广泛的适用性及可靠性,对更好开展气象服务工作具有一定的指导意义.
|
| 关 键 词： | AHP 气象服务 评估体系 调查问卷 满意度 |
| 收稿时间： | 2012-07-19 |
| 修稿时间： | 2013-01-10 |
AHP Based Evaluation Method of Meteorological Service Satisfaction |
| |
| Chu Xi,Zhou Xiaotian and Shi Zhenbin. AHP Based Evaluation Method of Meteorological Service Satisfaction[J]. Meteorological Science and Technology, 2013, 41(5): 940-944 |
| |
| Authors: | Chu Xi Zhou Xiaotian Shi Zhenbin |
| |
| Affiliation: | Shandong Provincial Meteorological Service Center, Jinan 250031;Shandong Provincial Meteorological Information Center, Jinan 250031;Shandong Provincial Meteorological Service Center, Jinan 250031 |
| |
| Abstract: | An evaluation method of meteorological service satisfaction based on AHP is proposed.A meteorological service satisfaction measurement model is constructed by such steps as establishing the evaluation index, building the judgment matrix, testing the consistency of matrix, and calculating the level weights. In combination with the measurement model and the weather service satisfaction quantization formula, a quantitative evaluation method of the meteorological service satisfaction is achieved. According to the data obtained by meteorological service questionnaire instances, the method proved to be widely practicable and applicable, and has certain guiding significance for meteorological services. |
| |
| Keywords: | AHP meteorological service evaluation system public survey satisfaction |
| 本文献已被 维普 等数据库收录！ |
| 点击此处可从《气象科技》浏览原始摘要信息 |
|
点击此处可从《气象科技》下载全文 |
