| "校园一卡通"系统中呼叫中心的设计与实现 |
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| 引用本文： | 王强,汤彬."校园一卡通"系统中呼叫中心的设计与实现[J].华东地质学院学报,2006,29(2):192-196. |
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| 作者姓名： | 王强 汤彬 |
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| 作者单位： | 东华理工学院信息工程学院 江西抚州344000 |
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| 摘 要： | 呼叫中心(Call Center)系统是综合利用先进的通信及计算机技术,对信息和物资的流程进行优化处理和管理,集中实现沟通、服务和生产指挥的系统。详细介绍了小型呼叫中心系统的实现及在校园一卡通系统中的应用。本系统结合实际需求,采用板卡实现方案,有效地提高了系统的性能价格比,解决了呼叫中心在客户服务系统应用中所涉及的相关问题。
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| 关 键 词： | 呼叫中心 校园一卡通 语音卡 |
| 文章编号： | 1000-2251(2006)02-192-05 |
| 收稿时间： | 2005-11-01 |
| 修稿时间： | 2005年11月1日 |
The Design and Implementation of Call Center in "Versatile Campus Card" |
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| WANG Qiang,TANG Bin.The Design and Implementation of Call Center in "Versatile Campus Card"[J].Journal of East China Geological Institute,2006,29(2):192-196. |
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| Authors: | WANG Qiang TANG Bin |
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| Institution: | Faculty of Information Technology, East China Institute of Technology,Fuzhou, JX 344000, China |
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| Abstract: | Call Center System is a system of realizing communication,services and production control,which reasonably deals with information and material process and manages them by advanced communication and computer technology.The paper introduces the implementation of mini call center system and the application in "Versatile Campus Card" used in ECIT(East China Institute of Technology) in detail.The system is designed in term of utilizing board,improving the performance effectively,and solve some interrelated problem in the client service system. |
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| Keywords: | call center versatile campus card speech board |
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