如何倾听顾客的声音

"顾客满意"在2000版质量体系中处于显著位置,结合我院实际工作简要分析了顾客满意度调查在质量管理体系中的作用、方法及意义。     

设计单位导入CS经营战略之我见

CS(英文Cus-tomer Satisfaction的缩写,意为“顾客满意”)经营战略作为现代工商企业的 一种新的经营手段,80年代从美国兴起,不久被日本丰田及日产两大汽     

强化质量管理 提高企业信誉

本文以实际案例讲述了企业在强化质量管理、增强顾客满意方面的实施要点，可供类似企业参考。     

佛山南海电力设计院工程有限公司诚聘英才

"精心设计、诚信创新、顾客满意、环保节能、安全为重、员工健康"是我们的质量、环境、职业健康安全管理方针.     

以顾客满意度为导向 提升质量管理水平

正为了更好地提高产品及服务质量,赢得更多顾客的信赖,增强企业的市场竞争能力,从而占据引领需求和引导消费的品牌优势地位,提高获利能力,提升社会形象,上海现代建筑设计(集团)有限公司(以下简称"现代设计集团")将顾客满意度作为衡量产品质量、服务质量的试金石,建立健全顾客满意度测评制度,以顾客满意度为导向提升质量管理水平。     

中国市政工程华北设计研究院顺利通过ISO 9001质量认证

中国市政工程华北设计研究院,是国家市政公用工程综合甲级,建筑、冶金(炼焦)甲级设计研究院。为进一步加强技术质量管理,实现与国际贯例相接轨,为进入WTO做好充分准备,提高国内和国际市场的竞争能力,全院各级领导和全体员工经过近一年的共同努力,于2000年10月16日通过了长城(天津)质量保证中心的审核,顺利地取得ISO9001质量体系认证证书。 通过贯标认证,华北设计研究院的各项基础性管理工作得到了进一步的加强,为顾客服务、让顾客满意的质量观念和质量意识上升到一个新的层次,质量管理工作不断改进和完善,设计过程得到更有效控制,实     

测绘行业与ISO9001：2000

明年将要出版的ＩＳＯ９００１：２０００质量管理体系要求国际标准,它对ＩＳＯ９００１：１９９４版标准从术语结构、原则、技术内容上都进行了较大修改,它更国通用,覆盖了所有通用产品类别,并与金融、环保相兼容,适用于各行各业。测绘行业为保证产品质量,使顾客满意,贯彻ＩＳＯ９００１：２０００势在必行。     

论石化行业EPC总承包项目的新特点及其对策

简述了近期石化行业EPC总承包项目出现的4大特点,从顾客信任及工程介入、项目管理咨询能力、国际标准及专利/专有技术和设备、项目期望效益及精细化管理等4方面16个角度研究了问题所在,并提出了的解决问题的概念性对策。     

2010上海世博会上欧泊营销的启示

欧泊是一种具有特殊光学效应的宝石,其变幻莫测的色彩令人着迷。但在国内珠宝市场上欧泊的销售份额很小,有关其有效营销方法研究方面的参考资料基本处于空白状态。借助2010年上海世博会的契机,结合笔者在澳大利亚馆销售欧泊产品4个月的经历,着重从多角度吸引顾客、留住顾客、销售攻心术、灵活引导及创新推广活动等方面分析了澳大利亚AODC公司的营销策略,从中总结出几点建议,旨在对国内珠宝营销有所启发。     

中设协质量管理工作委员会2014年工作计划

随着国家投资体制和工程建设管理改革的进一步深化,社会对于工程勘察设计质量的期望越来越高,工程建设勘察设计质量不再是单纯追求建设项目的结构安全和使用功能仅满足符合性要求,完善的工程建设勘察设计质量应以使顾客满意为宗旨,其内涵包括结构质量、功能质量、魅力质量和可持续发展质量.为此,质量管理工作委员会的工作也将跟进社会需求,创新工作思路和工作方法,开展扎实、有效的工作,不断促进、提升工程建设勘察设计质量.     

Unity of the national and the international in the socio-cultural development of the peoples of the USSR

International unity is becoming ever stronger in this country owing to an increasing similarity in the development of the cultural environment. This comprises the provision of all the country's republics with a sufficient number of schools, theatres, and other institutions and cultural information media in accordance with the needs of the population. An important part is played by the rise in ‘the general educational level, as well as the level of professional qualifications and skills. Among all the Soviet nations and nationalities, this rise being more rapid among formerly backward peoples. Prominent among the factors of internationalization is the progressive development of the nationalities’ cultural resources, while professional culture is being increasingly brought within the reach of the masses.The implementation of the nationalities policy promotes the all-round development of all Soviet nations and nationalities, their drawing together, the upsurge of the individual capabilities of every Soviet citizen.     

Report of the restudy of the defined global stratotype of the base of the Silurian System

The Global Stratotype Section and Point （GSSP） for the base of the Silurian System was defined in 1985. Since that time, a number of researchers have suggested that this section has serious deficiencies for use as a GSSP. As a result, in 2000, the Subcommission on Silurian Stratigraphy （SSS） proposed undertaking a formal restu@ of this GSSP, which was subsequently approved by the International Commission of Stratigraphy （ICS）. The result of this restudy was the formal proposal that the current GSSP, at 1.6 m above the base of the Birkhill Shale, at Dob＇s Linn, Scotland, should be maintained as the same locality and stratigraphic level, but the bios- tratigraphical definition of the boundary should be revised. The previously defined, basal Silurian grapto- lite zone, the Parakidograptus acuminatus Zone, should be subdivided into a lower Akidograptus ascensus Zone and a higher E acuminatus Zone. The base of the A. ascensus Zone, marked by the first appearance of A. ascensus, should be regarded as the biostratigraphic mark for the base of the Silurian. This proposal has now been formally approved by the SSS and ICS, and ratified by International Union of Geological Sciences. This is the first GSSP to undergo formal restudy and redefini- tion, and the proposal also included a recommended procedure for restudy of GSSPs.     

Deviation of the major axis of the inertia ellipsoid of the Moon from the direction toward the Earth

It is known from observations that the center of mass of the Moon does not coincide with the geometric center of its figure, and the line connecting these two centers is not aligned with the direction toward the center of the Earth, instead deviating toward the Southeast. This stationary deviation of the axis of the inertia ellipsoid of the Moon to the South of the direction toward the Earth is analyzed. A system of five linear differential equations describing the physical libration of the Moon in latitude is considered, and these equations are derived using a new vector method taking into account perturbations from the Earth and partly from the Sun. The characteristic equation of this system is obtained, and all five oscillation frequencies are found. Special attention is paid to the fifth (zero) frequency, for which the solution of the latitude libration equations are stationary and represents a previously unknown additional motion of the rotational axis of theMoon in a cone with a small opening angle. In contrast to the astronomical precession of the Earth, the rotation of the angular-velocity vector is in the positive direction (counter-clockwise), with the period T ₃ = 27.32 days. On this basis, this phenomenon has been named “quasi-precession.” This quasi-precession leads to a stationary inclination of the major axis of the inertia ellipsoid of theMoon to the South (for an observer on Earth), making it possible to explain one component of the observed deviation of the center of mass of the Moon from the direction toward the Earth. The opening angle of the quasiprecession cone is approximately 0.834″.     

The Tendencies of the Development of the Mineral-Resources Sector at the Turn of the Century

Important tendencies in development of the world mineral-resources sector at the beginning of the 21st century were an increase in production and consumption of mineral materials differentiated by types of metals and nonmetallic mineral raw materials, by countries and regions, as well as the concentration of the production of mineral raw materials in a small number of countries, and a reduction in industrial reserves of minerals in the world economy, even at the current stage of their extraction. These tendencies should be taken into account in working out a strategy for development of the Russian mineral raw-material base.     

Causes of the famine among the rural population of the Sahelian zone of the Sudan

Taking the example of W Sudan, an analysis of the climatic incidents leading to the two recent famine disasters is made. On this natural background, the human side is investigated. Focus is directed towards the fragile economic structure of the famine-prone population groups. An early-warning system for famine in the Sahelian Zone is proposed taking grain production and storage, livestock development and the relationship between the prices of livestock and grain as major indicators.     

东濮凹陷北部沙河街组三段中亚段沉积环境分析

东濮凹陷北部沙三中亚段广泛发育盐岩和烃源岩,这两个看似不能共存的物质却在这里互层共生。该时期研究区沉积特征为多盐韵律与多层烃源岩互层共生、连续沉积,单个盐韵律厚度从几米到十几米,烃源岩有机质丰度高、类型好。平面上,两者在湖盆沉积沉降中心共生;垂向上,高有机质丰度、好干酪根类型与高盐度地层具有较好的对应关系。因而成为恢复古气候和古环境的重要研究对象。通过岩石学、古生物学以及Sr/Ba、B/Ga、(V+Ni+Mn)、Fe/Mn、Sr/Cu、Mg/Ca、V/(V+Ni)、稀土元素含量和氯同位素等方法对凹陷北部沙三中亚段的沉积环境进行研究。结果表明,凹陷北部沙三中亚段为深水沉积的还原环境,古盐度较高,达到半咸水-咸水沉积;微量元素和孢粉化石特征表明研究区沙三中亚段为温暖潮湿的环境。     

郯庐断裂南段研究进展与断裂性质讨论

据1：5万区域地质调查和专题研究资料，就郯庐断裂带是否南延与消失的原因，其与大别—苏鲁造山带交截形成的假位错效应，以及与中新生代沉积盆地形成演化的关系等作了新的阐述。在此基础上，讨论了郯庐断裂带是否为巨大的左行平移断层或转换断层。认为郯庐断裂带可能是在“古郯庐带”的基础上于早侏罗世重新活动、白垩纪强烈活动的地堑型枢纽断裂带。     

The Importance of the Precipitation and the Susceptibility of the Slopes for the Triggering of Landslides Along the Roads

In order to characterise the influence of the heavyrains on the observed landslides during the 1996–1997hydrological cycle, rainfall records for the last 100years are analysed from 104 stations in easternAndalusia. Regarding the amounts of rain recordedbetween October 1996 and March 1997 in the 104stations studied, 31 presented new all-time records;15 presented values that were 80–100% of thepre-1995 record; 49 stations, 80–50%; and 9stations, < 50%. A map has been devised of thesusceptibility of the materials through which thesouth-eastern Andalusian road network crosses,together with an inventory of the damage caused byinstability phenomena on banks and cuttings of theroad network during the winter of 1996–1997. Therelationships between the rainfall during the studyperiod, the damage caused to the road network and thesusceptibility of the materials affected are analysed.The results indicate that there is a clearcorrespondence between the rainfall recorded and thesusceptibility of the materials with the inventorieddamage. It is concluded that the widespread seriousdamage caused in early 1997 to the roads andsurrounding areas in the Alpujarra region and thecoast of the Province of Granada was mainly caused bythe extraordinarily heavy rains. However, considerablyless damage was observed where the susceptibility ofthe terrain is low, thus highlighting the extremeusefulness of terrain-susceptibility maps for riskprevention and territorial planning.