基于WebGIS的银行客户服务系统的实现

构建基于WebGIS的银行客户服务系统是银行客服部门提供地理位置相关服务的较好模式和应用趋势。本文讨论了一种基于WebGIS技术的银行客户服务系统的体系结构和功能设计,在中国银行华北客户服务中心实现了系统实例。系统开发采用.NET开发环境,WebGIS软件平台选用SuperMap IS.NET;采用SuperMapSDX+空间数据库引擎技术,通过SQL Server一体化管理北京市中国银行网点、公交网络和基础地理信息等空间和属性数据。系统具有地图操作、网点信息维护、全面的信息查询和统计分析功能。系统部署在客服中心的服务器上,客服坐席员通过浏览器访问系统。与传统的坐席员通过记忆和查找纸质地图解答客户提问相比,通过该系统能极大提高坐席员对用户的反应时间和服务质量。同时系统能自动将各类客户查询信息保存到数据库中,并与空间位置关联,对这些信息进行可视化的统计分析,为银行网点分布和选址提供辅助决策。

Development of a Customer Service System of Banking Based on WebGIS

It's a good mode and trend for customer service center of banking to use WebGIS based technologies to provide positional information services.Design methods of system architecture and functions of customer service system of banking based on WebGIS are proposed in this paper.A system instance is presented with functions of basic map operations,editing and maintenance bank information,complete query functions and statistical analysis.The system is powered by SuperMap IS.NET which is a technologically advanced WebGIS development platform to provide positional services.SuperMap IS.NET has characteristics of manipulating large data,integrating multi-source data and clustering servers.Besides this,it has strategy and technique of multi-process and multi-threading,and provides multi-level cache mode,which increases systematic customer concurrent access capacity,and shortens the average response time of the system.So the customer service system of banking based on SuperMap IS.NET can respond quickly to the client requests.In comparison with the old mode that service personnel provide location service to customers by memory and looking up paper maps,using this system can improve service efficiency and quality.In addition,the system can record all the query information such as where customers are located,which bank outlets are intended to.This information can be used for statistical analysis to find out whether the distribution of the bank outlets is sensible,or to aid in decision making for a new bank location.