武汉市供电局110联动报修计算机管理系统

介绍了武汉市供电局110联动报修计算机管理系统的设计和实现方法。系统利用ATM网络和PSTN网络，在SQLServer数据库环境中实现配电故障的信息处理。

Wuhan Power Supply Bureau Failure Management System Linked with 110 Emergency Alerting Station

The 110 emergency alerting station has been available in most part of China, and its rapid reaction has a deep impression on the people. Therefore, the people are willing to solve prob-lems via 110 emergency alerting station. The 110-linkage system provides a single interface to the citizens and is linked with relevant entities with a view to deal with som emergent business.Wuhan power supply bureau maintenance managment system linked with 110 emergency alerting station is a distributed process system combining with telephone reception, telephone recording,voice comression, voice synthesis, database management, and network communications. Wuhan power supply bureau business process center can transfer the users complaints to the suboffice via network. When the business is dealt, the process information will feedack to the business process Cener. Ths system provides the transfer process of maintenance forms process via network using multimedia audio technology. The whole system has implemented automatic data process of com-plaints reception, maintenance forms down-transfer, maintenance forms transfer manapement, as-signment check, information search, telophone recording check and listening, audio transfer on net-woth,failure information achieving, statistics, etc. The system has an important influence on the standard management of electrica system, and the improvemnt of service quality and work effi-ciency. We have a definite objective in the whole system design, that is, adopt the practical, reli-able, existing and mature technoogies under the prerquisite of fulfilling the system requirements.The historical experience has shown that this approach shall shorten the system development time, improve the system reliability, and at the same time meet the practical needs.