| 一种基于AHM的气象服务满意度模糊评价方法 |
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| 引用本文： | 褚希,周笑天,石振彬.一种基于AHM的气象服务满意度模糊评价方法[J].甘肃气象,2014(3):487-490,496. |
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| 作者姓名： | 褚希 周笑天 石振彬 |
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| 作者单位： | [1]山东省气象服务中心,山东济南250031 [2]山东省气象信息中心,山东济南250031 |
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| 基金项目： | 山东省气象局气象科学技术研究项目“山东省公众气象服务满意度与效益评估技术方法研究”（2012sdqx14）资助 |
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| 摘 要： | 提出了一种基于AHM的气象服务满意度的模糊评价方法。该方法通过建立气象服务满意度评价模型、构建判断矩阵、计算属性权重及模糊评判矩阵等步骤得到最终评价向量,并根据最终评价向量获取最大隶属度评价等级,从而实现气象服务满意度的模糊评价。最后,结合气象服务问卷调查的相关数据,验证了方法的可行性。
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| 关 键 词： | 气象服务满意度 AHM 模糊评价法 |
A Fuzzy Evaluation Method of Meteorological Service Satisfaction Degree Based on AHM |
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| CHU Xi,ZHOU Xiaotian,SHI Zhenbin.A Fuzzy Evaluation Method of Meteorological Service Satisfaction Degree Based on AHM[J].Gansu Meteorology,2014(3):487-490,496. |
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| Authors: | CHU Xi ZHOU Xiaotian SHI Zhenbin |
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| Institution: | 1. Shandong Provincial Meteorological Service Center, Ji ＇ nan 250031, China; 2. Shandong Provincial Meteorological Information Center, Ji＇nan 250031, China) |
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| Abstract: | A fuzzy evaluation method of meteorological service satisfaction degree based on AHM is proposed. The method firstly archives the last evaluation vector through the steps such as constructing a meteorological service satisfaction measurement model,building the judgment matrix,calculating attribute weights and the fuzzy judgment matrix,and then calculates the maximum affiliated degree level through the last evaluation vector in order to realize the final fuzzy evaluation. According to the data obtained by meteorological services questionnaire instance,the method is proved to be feasible. |
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| Keywords: | meteorological service satisfaction degree AHM fuzzy evaluation method |
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