A value chain approach to crisis response system: the case of Qingdao

In this paper, we introduce a value chain approach, on the view of the value chain analytic in business management, to be the framework of a crisis response system serving for crisis management strategy in identifying risk sources, responding to unexpected events, and recovering from a shock. This system is not only a computer system but also a system of governmental emergency response mechanism and it is tremendous and complex. The system integrates and coordinates the correlative resources of emergency response units of the city. We consider the efficiency of the system. In addition, the run cost of the system also is taken into account. Based on this framework, the Qingdao’s practical situation is analyzed. As a result, a design proposal of the Qingdao’s crisis response system is put forward.